Here at WWW.GIJoeHQ.COM we ship for FREE to the USA and Canada! All other countries
will be subject to an additional shipping fee depending on actual shipping cost.
We accept Visa/Mastercard Credit Cards either on their own(this does not include AMEX) or through Paypal(we can take AMEX or Discover through Paypal).
If you purchase a guft certificate during a sale any returns or refunds are based on the actual cash amount you paid at the time of purchasing the gift certificate(s).
All Preorder Items are paid for at the time of shipping. If you would like
to cancel your preorder your cancellation must be submitted within 1 week of your
order. After that the preorder is yours! All cancellations on preorder or in stock items are
subject to a 15% restock fee.
Your satisfaction is our only road to success! We will gladly refund the amount
of your purchase for any reason as long as:
1. You email within 2 days of receipt of the item(s) for a Return Number
2. The item(s) is returned to us within 14 days
3. The item(s) is in the same condition as when you received them All return shipping
charges will need to be paid by you. If an item arrives damaged in shipping, please
email us for resolution - depending on the situation and the severity of the damage,
we will refund or replace the item.
WHAT TO DO IF YOU ARE NOT SATISFIED Should an item need to be returned, all we
ask you to do is:
1. Email us at Sales@GIJoeHQ.COM within 2 days of receipt - we will work to resolve
your situation as soon as we can.
2. Send the item back to us unopened in the same condition you received it to
(we must receive within 14 days of your receipt):
We will process your refund after we receive and inspect the returned item(s)
- typically within 14 days of our receipt. Please understand that we sell NEW
and USED GIJoe toys. I do my best to grade these items but occasionally i make
a mistake or miss something. If that is the case just email me and i will take
care of it for you. Thx and happy shopping! .